Support
Get in touch
Email hello@lifedocumented.com. Tell us which iPhone or iPad you use and its iOS version, and what happened just before the problem. We read every message.
Questions
Do I need an account?
No. There is nothing to sign up for. If your device is signed in to iCloud, the app uses your own iCloud to keep your devices in step.
Which devices does it work on?
iPhone and iPad with iOS 26 or later. Recording, transcripts, films and the book work on all of them. Optional writing help, such as tidying a transcript, needs a device with Apple Intelligence; on other devices those buttons don’t appear.
Where are my recordings kept?
On your device, until you choose otherwise. For each interview you can keep everything on this iPhone, copy the whole interview to your iCloud Drive, or save the finished film to Photos. Every interview says plainly what is backed up and what isn’t.
I’m getting a new iPhone. How do I keep everything?
Before you switch, choose iCloud Drive for each interview you want to bring along and let it finish copying. On the new iPhone, sign in to the same iCloud account and open the app: names, questions and transcripts arrive first, and the recordings download on their own. You can also save everything to a folder of ordinary files that plays on any computer.
How much space does an interview take?
An hour of video is roughly 1.5 to 2.5 GB. Audio only is much smaller. The app shows the expected size before you start, and it never interrupts an answer to warn you about space.
How long does an interview take?
Anywhere from ten minutes to an hour and a half, depending on the interview and how much they like to talk. Most interviews have twenty questions. You can stop after any answer and finish another day.
Can we stop and finish another day?
Yes. Each answer is saved as soon as you press Stop. Come back whenever you like, and the app picks up at the next question.
The light bothers the person I’m interviewing.
Turn the light down. On the back camera you can set its brightness and test it before you begin. Or film with the front camera, where a steady dot on the screen shows when the recording is on, with no flash at all.
How do I print the Life Story Book?
Make the book in the app and save the PDF. It’s laid out for print-on-demand services, so you can upload it to the printer you choose and order as many copies as the family wants.
How do I share a film with the family?
Tap Share on a film, a highlight, a transcript or the book, and send it with Messages, Mail, AirDrop or any app you like. You can also play a film on the TV with AirPlay. Sharing between family members inside the app is in the works.
How do I delete my data?
Delete an interview or a person in the app, or delete the app itself. To clear its iCloud data, open Settings, tap your name, then iCloud. The privacy policy has the details.
Photo credits
The family on this site is an example, and its names are made up. Its portraits and snapshots are photos of real people, used under their licenses. All are cropped and resized for this site.
- Rose: Daniel Lara, Unsplash License
- Dad: Luke Southern, Unsplash License
- Uncle Joe: Benjamin Balázs, CC0 1.0
- Mom: M I T C H Ǝ L L, “Three Hundred and Ten,” CC BY 2.0
- Eli: Basile Morin, “Laughing boy at golden hour,” CC BY-SA 4.0
- 1975 and 1976 prints: Infrogmation of New Orleans, Wikimedia Commons, CC BY 2.0
- 1978 porch: Arthur H. Virtue home movies, Internet Archive, CC BY-SA 3.0
- Handwriting: Homemade Apple by Font Diner, Apache License 2.0